Refund policy
At DripStop™, we stand behind the quality of our products and want you to be satisfied with your purchase.
Returns
Due to the nature of our products, we do not accept returns for items that have been used, damaged through misuse, modified, or are no longer in their original condition.
If you wish to return an unused product, you must contact us at support@dripstopledge.com within 30 days of delivery to request return authorization. Returned items must be unused, in their original packaging, and in resalable condition. Customers are responsible for return shipping costs unless the return is the result of our error.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@dripstopledge.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging
Once your claim has been reviewed, we will, at our discretion, replace the item, issue a refund, or provide another appropriate resolution at no additional cost to you.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products showing signs of use
- Products damaged due to misuse, abuse, improper installation, or unauthorized modifications
- Clearance or final sale items (if applicable)
- Gift cards (if applicable)
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.
Questions
If you have any questions regarding your order or this policy, please contact us at support@dripstopledge.com.